Insurance protects you from financial losses caused by storms, fire, theft, and other events outlined in your policy. Carrying the right amount of coverage is essential to protecting your family and belongings. Whether you have a perfect record, or a not so perfect record, we can find the right coverage for you. From your home to your life, we offer products through multiple carriers to find the right coverage at a competitive pricing point.
Have assets?
Everyone does.
Very responsive and always going the extra mile to give you the best product available. Bottom line they are just good people.
Always available to respond to any of my concerns quickly.
Robbie is always friendly and prompt. I generally get my requested information the same day.
Kudos to my agent, Donnie Smith. His professionalism and customer service skills are first class
Customer service is their most valuable asset, 2nd to none. Thanks HicksandLaw
Professional, but very personable service.
Hicks in Law has provided us with the service ( General liability insurance and Worker’s Comp. insurance ) that we have needed for our business for the past six years, they have never failed us!
They have always been helpful
Let me know about being able to pay my insurance bills at your office, and then receiving great help when I stopped in.
Great rates. Prompt responses to questions. Friendly staff.
In the fast paced world we live in it’s nice to find a place that is willing to take the time to insure that our needs are met. You do business the old fashioned way, with a smile and a handshake. Thank you.
Prompt service, loyal even after our teenage daughters trials and tribulations.
We always get friendly, timely and professional service.
Donnie has always,as did Claude, made me feel like he really cares about taking care of the customer. Always prompt on getting answers and or quotes that may be needed.
Always a pleasure to deal with Donnie and the staff, they are always incredibly helpful and so nice.
Your company has always taken good care of us. Couldn't ask for any better Jane Saunders
You are always available when I have questions and you keep up with me to make sure I am happy.
It is reassuring that if I have any questions about my insurance policies you always return my calls with the information I needed. When we had to submit a claim it was a pleasure working with you.
Helpful considerate staff
The personal, caring, customer service that I receive at Hicks and law insurers, is why I continue to purchase all my insurance needs. The staff is always willing to answer questions, and help set up easy billing plans. They also look for the best prices, and Policies that suit the customers needs. Thank you for your continued service, Angela Mikles
Very helpful in every situation
Whenever I have a question or need assistance my response is very prompt.
Donnie Smith is a terrific agent and always available if we have any questions about our policy. I would highly recommend Donnie at Hicks and Law Insurors.
So easy to call and talk to an actual person.
Very knowledgeable .. Very personable friendly staff.
Ii always like dealing with people face to face . I don’t talking to talk to an automated machine. I can call any time and talk to a real person and always get things done very easily.
I have always had very good service and everyone is very nice
The service I receive is impeccable. Our request are always responded to immediately. Everyone is very professional and I could not ask for better customer service.
We have been their customers for a long time. They are very professional and do everything they can to help be us.
Hicks and Law have always been there when needed. Luckily we have only had a few cases when we needed to contact you and you have always been very helpful and understanding..
You took a vehicle off of our insurance that we no longer have.
Always available to ask a question. Someone in the office will know the answer. n Dont enjoy online conversations.
We love the efficiency, personal service and the chance to know from whom we purchase our insurance.
You still conduct your business as real people business. Congrats
Mr. Smith is knowledgeable, caring, and placed me with a wonderful carrier at an affordable price.
We know if we have a problem even after hours, we can call and get some help. I sent my Mom to you to take care of her insurance needs, what more need I say ?
Donnie's always there when I need him. Not a computer.
Personalized home town service.
I enjoy the home town feeling I receive at Hicks and Law
When we have a question to be answered, there is no delay in response to the question. We have been clients for a number of years and the service has not declined in any fashion. We always discuss different strategies to make our situation better. We could not be more happy with the professional team in place at Hicks and Law. Thank you for always being considerate of your clients.
A very client friendly company, very helpful and available.
Local company Great service
It’s always easy to get ahold of you with questions or changes, and any problems or changes get handled immediately. Thank you!
Love your agency! Always makes things simple and easy
Friendly service and always there to answer questions and make changes for us as we need to!
We have a bundle package from you and the customer service has always been excellent. Easy to contact and always someone to help.
Took care of everything for me when I was hit by a person with no insurance.
Good service, helpful, rapid response time.
Your company has always given us good service. That is why we continue to use you
You have always met our needs with a personal touch. I like being able to make a phone call and get a live person.
We have been with Hicks and Law for years. We love everyone in the office. It's reassuring to know that if we have any questions or problems, we can make a call or visit and know it will be handled immediately and correctly!
Always available with quick friendly service. My account was easy to deal with as I never had a claim, H&L treated us well and despite my issues with erie we would recommend anything you'd rep except erie.
Donnie is such a good person. Even I didn’t see him in person. We talked on the phone and emailed back and forth. Donnie is the guys to go to if you need anything. I would recommend Hicks and Law Insurers.
Great service and very interested and responsive folks at Hicks and Law. They are truly interested in their customers.
I was very happy with the how fast the service was and how willing Lisa was to give me the specifics of each auto insurance plan until we found something that would work best for me! I feel like I was able to save time and money through Hicks & Law.
You are always available to help me and I do appreciate your time and effort!! Very happy to be a customer. Merry Christmas and Happy New Year!
Anytime we have had a question we have received prompt clear-to-understand answers. We like doing business that way.
Robby has always taken excellent care of our insurance needs.
I love the personal service I receive
Always very nice and helpful! No delay in responding and always satisfied! Thanks
save us money on auto insurance
Whenever we have had something happen, your company dealt with it immediately.
Everyone is always very nice and helpful. Always try to find the best rates
Robbie has always been available for questions and clarifications with thoroughness and courtesy. Good to do business with.
Love the fact that we can speak to our Agent without going through an automated system. Also we feel like Donnie tries to get us the best rates possible.
Always there when I need you!
the refund from the Covid chaos, and this year's premium increase was fair. and you are always so nice when I have a question. thankfully I haven't had a claim since being with Erie, but if that comes I have no anxiety about it. thank you!
Very helpful and friendly on phone, and request was taken care of immediately. Thanks again, Susan B.
We've been customers since the days of Claude Hicks and love the personalized service from everyone who has come after him.
I have worked with many insurance agents and Donnie is by far the best!!!!
Thoughtful, efficient, knowlegeable people, who do their best to get the best coverage for the customer. This may sound trite, but it's the simple truth from my experience. You are not an account number. You're a person.
You are always quick to respond if or when we have a question !
Susie is always very helpful and patient with me while I weigh the options and make the best decisions for my needs.
Robbie is always friendly, professional and knowledgeable. Thank you for putting your clients first
Always there when I have a questions. Not a computer person. Always courtesy.
My agent Steve Jones was extremely helpful and knowledgeable and my rates are great.
We have used Hicks & Law since 2015 to provide us with the insurance we need for our small business. They have provided us with the General Libility Insurance & workman's comp. insurance that my company required. They are there if I have any questions or concerns. I would highly recommend them !_
I appreciated the help your firm gave trying to find insurance on a specialty vehicle, an ex-military truck, even though you could not insure it.
Great follow-up / responsiveness to questions, including explaining the various coverage options & associated pricing. Will reach out to you later this year regarding transferring my business insurance under Hicks & Law. THANKS SO MUCH for all your help! Kathy
Agent answered all questions and was helpful to make sure I was getting what I needed.
I love the personal touches and connection with me. Printing out insurance cards and putting all my info together for me. The welcome card I received in the mail. The little touches mean the most to me. Makes me feel like more than just a number...you make me feel like a part of your family and treat me with care. I so appreciate that and will highly recommend to anyone looking for insurance.
Susie Pipkins has always been quite helpful going the extra mile to find the appropriate policy to suit my needs and budget.
You have been very informative, helpful and reachable at all times. We appreciate the great customer service provided.
Always friendly and willing to help and be patient.
take care of my insurance so i dont need to worry with it
You are a “throw back.” You do business like it supposed to be done, the way our parents taught us.
Great agency! Always prompt and helpful
The agent (S.P.) was efficient, direct, with quick responses and answers to my questions. Great communication skills - ( clear, crisp voice -easy to understand.) Plus the "numbers" were very good. The paperwork (estimates) were clean and easy to understand. ML
Never had a problem. Always someone there to help when I have questions or changes to make.
Always right on top of any and all changes made to policy’s and we have several. Every single member at office above the top in politeness whether done over phone or in person. Also very good at finding best rate on policies.
My family has been with Hicks and Law for many, many years. I have always been very pleased with their prompt, knowledgeable and courteous service from the entire staff. I have always felt the folks and Law were looking out for our best interest.
Always friendly and have answers.
Very easy to deal with and you follow up on your promises. The personal relationship is excellent. It’s great not having to deal with a far off insurance company with no one that cares about you.
We have always had great personal service at Hicks and Law.
I called and explained our problem and you took information and the adjuster called and I answered his questions. I received approval to take our car to the body shop. That found the headlamp was cracked at body shop and called the adjuster and they approved the replacement without me knowing anything about it. I was appreciative and impressed! Thank you
You have always taken care of our needs
it's always easy to get a response when we need something.
Hicks and Law with Erie Insurance have given us excellent service since we purchased our policy. Also after 3 years of trying I found NO company with a better homeowners premium than Erie. Run don't walk to Hicks and Law for an Erie quote!
Everyone at Hicks and Law is very perfessioal, and someone is always available to answer questions when needed. They always search for the best value, with the most coverage. I will continue to use Hicks and Law for all my insurance needs.
Office personnel are always friendly and very helpful
Great people to work with--responsive and helpful
Excellent service! Great communication and fast response to all questions and product pricing.
Staff is always helpful and friendly. They even take the time to check out various policies for you to see if they can save you money. They do the legwork and you reap the benefits
The agent saw that my auto policy renewal rate was increasing a substantial amount and found me a comparable policy that costs less than the original policy that was being renewed. She helped me set it up a month early and cancelled the pricier policy.
Donnie always makes us feel welcomed. Quick to respond and has sound recommendations
You have always dealt with us quickly and handled any problem we have had.
Family environment.
always very helpful when we need you
The rates are great, and you couldn't ask for nicer people. Always willing to help
Always there to help with any questions, very friendly service.
Susie has been extremely helpful in my process of moving my insurance.
Always being there when I have a question and taking care of my insurance needs!
I like the individual attention. Mike
Love the personal touch of talking directly with our agent when we need too.
Susie has been very helpful, has been readily available and has answered our questions.
Always answer any questions I have and willing to make any changes I might need to make to my insurance. Very knowledgeable when I have a question. Always easy to deal with very pleased with the service I always get!!
Any time we've had any issue regarding our insurance overeager, things were resolved quickly and in a very professional manner. I would not like to deal with an Internet insurer with whom I could not personally speak.
They understand service.
You all really just super great at explaining things and making sure u know ur policy and the whole office is just like a giant family I would highly recommend u all to anyone thank u all
We like working with Donnie So much my children have their home and auto with him.
I needed specialty insurance from a reputable company and you offered that. It was easy to set up and has been trouble free sunce
Great company always there to answer my questions great prices kind staff thank you for being here for me when needed
Great follow-up/through by my agent, Donnie Smith. Customer service at its best.
I have referred friends due to your lower costs when I had home insurance.
Friendly, personal service.
Good communication
Hicks & Law is there when I need them, they provide the commercial insurance (worker’s Comp) that I need. I would happily recommend them. Hicks & Law provides a variety of insurance to fit your needs!
Very helpful and friendly.
Susie is very personal and prompt.
I just recently changed to Hicks & Law and I was impressed with my agent Steve Jones. He was very knowledgeable when looking at my previous policies and giving me guidance on what I had, what I might need for the future and how he could help with my insurance needs. I appreciate his suggestions and his honesty.
Always ready to answer questions and great coverage. One only knows how good the coverage is when a claim is needed. ^ month old car with hail damage to the tune of over $5000. They had a dent remover work it over and could never find any dents after they fixed it and did not have to repaint! Only a tail light lens needed replacement due to hail cracked it.
Susie is very knowledgeable and personable. Although we have never met in person, I felt as though I was speaking to a friend guiding me through the process. Susie exceeded my expectations in providing excellent customer service. Securing a new policy was smooth and seamless.
Very customer service oriented!!
Based on the recommendation of a long-time customer of Hicks & Law, I recently called for quotes on my four policies. I needed to change insurance agents and companies. The quotes I received were very much lower than what I had been paying and Robby was extremely helpful. So, I am a very happy customer! Thank you!!
We have had Erie Insurance for a number of years, and if we could, wanted to stay with the company when planning our move to TN if we could. Luckily, we found your agency and everything was handled by phone/fax/email. Couldn’t have been easier!
Explained policy in detail, left no questions unanswered, knowledgable about insurance and provided guidance on which policy would suit my needs.
Timely on responses. Competitive rates.
Prompt response & great customer service
Any time I needed some help with a policy change or a question about a policy, someone has always been available to assist.
Very responsive. Works with the insurance company in support of the client for claims.
I love the service and refer everyone when I can and they ask about insurance! Robby is the best!
Steve Jones is great at responding quickly to any questions I have and is always friendly and available to my family's needs.
Always friendly & always available. Robbie has always gone above & beyond to help us with our insurance needs!!! Highly recommend!!!!
Donnie has always answered every question, returned every call, and been very helpful, since we first came there. The service is impeccable.
You found an insurance company who was reasonable in price and that doesn't raise their premiums every year. You saved me a lot of money and I appreciate that.
Very responsive to requests. Great rates. Friendly staff.
I have been a client for many years. The great staff at Hicks and Law always have takes very good care of me.
My previous insurance kept going up on my premiums every year. I ask Robbie for some quotes and he saved me a lot of money on both my car and house insurance. I recommend him and the company to everyone I talk to about insurance. I am very happy with this company.
We have been happy doing business with Hick & Law Insurance since we met the late Claude Hicks more than 25 years ago. We like the personalized service and touch they have and will remain customers.
Hicks and Law Insurors is a great local company that works closely with you to find the perfect policy. The staff is friendly and knowledgeable.
Ive had hicks and law for several years now, everyone that I have delt with has been very kind and helpful every time I needed anything.
Perfect service. Lisa is super!
Beat Allstate friendly people plus know you and Steve ! Plus rental car coverage didn't have with Allstate lol nice hats and calendar s
NEVER HAD A PROBLEM. SOMEONE IS ALWAYS THERE TO ANSWER MY QUESTIONS AND MAKE POLICY CHANGES.
Donny Smith has always worked with us and is terrific! We moved here 7 years ago and was referred to him by my in-laws who have dealt directly with him as well. Always extremely helpful and whenever we make any changes he is quick to send all the paperwork necessary for our records.
Hicks & Law continues to provide superior service, and ensure our insurance needs are met. One of the few places left where professionals still answer the phone, and immediately take care of whatever my family may need. Would not do business anywhere else... Edwin Schaumburg
No surprises , always eager to help
Easy to deal with and good value at good prices.
Just good service
Friendly customer service. Prompt return calls.
good customer service
Ease of communication and love the office personnel.
Great folks to deal with
very hands on and concerned
You have always provided protection for my boat and when I had a claim there was a quick response on you part to my satisfaction.
My agent always goes above & beyond to make sure I have the coverage I need at a competitive rate
I appreciate that you’re agents took the time to review my car insurance at the time of renewal to see if I was able to save any money. Had they not done this, I would have been paying more and would had to take the time to find a cheaper option. Plus all the paperwork was done online, it made the transition very smooth. Plus anytime I’ve called in or stopped in, everyone is always so helpful.
you always have got the best insurance plan for us.
Robby is always willing and helpful to get us what we need at the best rate.
We appreciate Donnie Smith with his knowledge, understanding and he is always there to help with our needs.
Friendly, professional service
Personal service. Feel like family. Looks ahead and recommends best coverage for individual needs.
You all are very nice. respectful, and very helpful
Friendly staff. Hometown atmosphere of your company.
Have been with Hicks and Law for years. We love knowing our agent and not a faceless person. Donnie Smith always returns our calls in a timely manner.
Have always done right by me!
first of all Susie was so kind and thorough, very patient with all my questions.
Extremely good customer service Robby always handles any question I have immediately and if he can’t answer the question he will get an Answer and call me back! Excellent service Always!
Donnie walked me through the process and saved us money. I have already told friends to give Donnie a call.
You offer the correct specialty product locally. Works well for me
Susie was very thorough in gathering our information on our future new house to prepare our quote for homeowners insurance, Thank you
Great rates and always there to answer our questions.
Fast, friendly, & thorough service regarding every visit/request.
Good service
I like the way Hicks & Law have always taken care of every aspect of my insurance needs. This includes billing to claims also I bring treaded as a person not just a number.
Everyone I have ever dealt with at Hicks & Law have always been very helpful and personable. I thank you for your service.
gat service and when we had a claim, it was handled promptly and correctly.
Very attentive and quick to answer or get the answers to my questions
The staff at Hicks & Law were very helpful in making sure we had the proper coverage for our homes and vehicles when we moved into the Knoxville area from out of state. I was able to get everything done in advance by telephone and e-mail.
Ms Pipkins did not misslead me. Her information was accurate and her comunication with me through the process of new homeowners insurance and changing auto insurance gave me confidence. I knew the insurance issues would be handled and it allowed me to concentrate on the move into my new house.
Showed how we could save money by combining multiple insurance products. Offer great--and personal--customer service. You we able to get my daughter auto insurance after accidents made that difficult.
I always know if I need to talk to agent that will be possible. Questions are always answered
NOT HAD ONE PROBLEM SO FAR. ALWAYS FRIENDLY AND WILLING TO MAKE CHANGES WHEN NEEDED ON MY POLICIES.
My claim was swift on quickly handled. Very professional...
always very helpful when we need you.
Always so helpful. In taking care of what I need and answering my questions
Honest, friendly, & expeditious!
We love working with Donnie! He is always so nice and so helpful in finding us the best deals!
We have been with Hicks & Law Insurers for many years. They insure multiple vehicles as well as our home. We have always been well represented.
You were quick with our request on quotes! Always polite & your customer service is top notch!!
Fast and friendly service. They treat you like family.
Friendly and responsive customer service.
Hicks and Law Insurance has always served our whole family well. When our two daughters became adults and needed insurance they followed in our footsteps using Hicks and Law. We experienced a lightning strike a few years back and it was good to call a hometown agent. We recommend Hicks and Law for ALL your insurance needs.
the fact that we always get an immediate response when we need something, and that a human actually answers your phone, rather than automated. **please change name to Brian - rather than Brain ** Thank You !
Easily accessible customer service and product knowledge.
quick quotes, knowledgeable staff, competitive pricing, good claim service.
Continuing great service
Just great people like Steve Jones... he’s a good one
We’ve always found all the people at Hicks&Law to be knowledgeable, professional, friendly and very interested in solving any problem we have!!
We have been with Hicks & Law for many years and have always had great service. Our adult children that we insured as teenagers through Hicks & Law have continued to use them for all their insurance needs.
Don’t change a thing. You are always very professional and helpful. AAA service.
Very helpful and responsive
Everyone at Hicks and Law has been very pleasant and helpful to me. I really appreciate the good service!
I have been with this company since 97, and I could not think of going anywhere else. Hicks and Law was built by 2 men who valued customers, and the company still values customers today!
You always go above & beyond to get me the best rate on car insurance & I always feel welcome & my business is appreciated
I like the small hometown feel
Any time I have had questions or any issues, anyone I have spoken to has gone out of his or her way to accommodate me. The employees have also made sure that I am getting the best value and coverage to accommodate my home and auto.
Donnie is very quick to respond to every request and has great followup. He gives us options, not just the most expensive policies.
Personal service. We don't call much but, when we do, it's like talking to old friends.
I have had insurance with you all for years and everyone there goes out of their way to be helpful.
Rob Moore patiently went through all our needs and was able to fit a Progressive plan that provided substantial savings. Haven't had any claims, but I'm certain they would be handled expeditiously also.
You have always been there when needed, being a claim or adding a vehicle to our policy. We have always been treated the best.
We love the one on one service we are always provided.
Always there when I need something. Great people great company!
Have been with Hicks And Law since I first began needing ins and my parent’s used Hicks and Law before me. Always personable and very easy to work with
Good prices, Good service.
Havent really had to use my insurance but the office is very convenient and available to answer questions as they come up.
I have been a customer and kinda a friend of our agent ,Donnie. He is the a wonderful man and and good person. Oh yea and a good agent.
I like the fact that I can come in and talk to my agent in person about anything and I like having an insurance review every year or couple of years to see if I need to make any changes. Great Service!!
You found me a better rate for my car insurance through a different company.
Careful attention for the best policy available. It's good to be with the best.
Honesty is something rare these days. If you don't have an immediate answer to my question, you say so, find the answer and get back to me within the timeframe you give.
We are treated like your home folk. Comfortable, caring, answering all our questions.... what more could we ask for?
we have been doing with hicks and law for many years they have been there any time we need them and are very helpful. they will save you money on your insurance by connecting you to the right company for your needs.
When lightning took out our security system, Erie stepped in and replaced our system quickly and with no hassle.
Competitive pricing. Friendly & professional staff. Some social contact via email, with informative and pertinent information, is always nice for clients to receive and know Erie has not forgotten about us until next premium is due.
Somebody there will always talk with me and get the issue resolved,. Never get the “ I will get back with you “ answer. Just good personal customer service.
Donnie always ready to help in any way.
Professional, courteous service with good communication!
Friendly and personal service.
We love the friendly service.Changes,claims and questions, EASY PEASY
Immediate customer service and everyone is very friendly and helpful.
We've used Hicks and Law since 2015 for our General Libility and Workers Compensation insurance. Affordable prices, easy to work with and if we ever have a question about coverage Hicks and Law is always there with an answer or to give us guidance. Great group of folks!
Provided us with good insurance at a decent price
A very accommodating and personal place to have your insurance. We are very happy with the friendly service we receive at Hicks & Law insurance office!
We were new to the area and the agent spent a great deal of time with us, not only discussing the coverage we needed, but answering our many questions about the area.
Donnie has always taken care of whatever i needed . I bought another Harley and one call got it covered .
They are always polite when i contact them and answered my questions. I like dealing with them over all these years
As an independent agency, we always have you, the customer, in mind.
How can we help you today?
Office: 865.977.0576 |Fax: 865.977.8872
Monday-Friday, 8:30 am - 5:00 pm
303 College St, Maryville, TN 37804
hicksandlaw@hicksandlaw.com
Follow us on Facebook!
© Hicks & Law Insurance • Website by: FORTY SECOND STREET